CUSTOMER SERVICE
Shipping Policy
All items are inspected prior to shipping. Orders are processed and shipped within 2-3 business days (Mon-Fri), EXCEPT for HOLIDAYS. Once package is released to USPS you will receive an email with tracking information. We (Time and Tenacity) are NOT RESPONSIBLE for missing/stolen packages once status reflects delivered. You will have to open a claim with USPS.
Refund Policy
Due to the nature of our products, ALL SALES ARE FINAL/NO REFUNDS. Exchanges are accepted ONLY if there is a defect issue. Please note exchanges will be rejected if items are damaged/distorted or if tags aren’t attached. Please be advised that you are responsible for the shipping fees incurred for the return. You have 48hrs after receiving to ship back.
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Swim: For hygiene purposes swimwear is FINAL sale. Exchanges will be excepted only if there is a defect issue (please see exchange guidelines under refund policy).
Please send your return package via trackable method to the following address:
Time and Tenacity Returns
267 Langley Dr #1093
Lawrenceville, GA 30046
Sale items are final sale no exchanges/refunds will be accepted.
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Sizing
Please follow the size chart below for guidance on choosing the proper size of your garment.
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