Customer Service & Policies

SHIPPING

Shipping Policy

All items are thoroughly inspected prior to shipment. Orders are processed and shipped within 2–3 business days (Monday–Friday), excluding holidays.

Once your package has been released to USPS, you will receive an email with tracking information. Time and Tenacity is not responsible for lost, missing, or stolen packages once the tracking status shows “Delivered.” If this occurs, the customer must file a claim directly with USPS.

Refund & Exchange Policy

Due to the nature of our products, ALL SALES ARE FINAL. NO REFUNDS.

Exchanges are accepted ONLY in the event of a defect.
To be eligible for an exchange:

Items must be unworn, unwashed, and free of damage or distortion
Original tags must be attached
The item must be shipped back within 48 hours of delivery

Customers are responsible for all return shipping fees. Any exchange requests that do not meet these requirements will be rejected.

Swimwear Policy

For hygiene reasons, all swimwear is FINAL SALE.
Exchanges will be considered only for defective items and must follow the exchange guidelines listed above.

Sale Items

All sale items are FINAL SALE.
No refunds or exchanges will be accepted.

Returns Address

Please send all approved returns using a trackable shipping method to:

Time and Tenacity – Returns
267 Langley Dr #1093
Lawrenceville, GA 30046

Sizing

Please refer to the size chart below for guidance when selecting the appropriate size for your garment. We recommend reviewing measurements carefully before placing your order.

REFUND

SIZE CHART